On-going saga Amazon Author Page Error

In my inbox this morning from Amazon was this:

Hello Sharon,

I'm sorry to hear that Sales data, your books and customer reviews are missing.

I checked and I see that the below listed books are appearing on your Author Page.

Carousel Tides (Carousel Tides Series Book 1)
Carousel Sun (Carousel Tides Series Book 2)
Carousel Seas (Carousel Tides Series Book 3)
BIZARR (German Edition)
Fleisch Und Blut (German Edition)
DRANGSALIERT (German Edition)

If you find any book which is missing from your Author Page or if a wrong book is appearing on your Author Page, please let us know so that we can take appropriate action.

About the Sales data and Customer Reviews:

I was able to see the Sales data in your Author Central account and Customer Reviews on your books.

If you still not able to see the Sales data and customer reviews of your books, please write to us with the Title of the book and screenshot of the page so that we can assist you.

You can upload the screenshot image at (http://prntscr.com/) and write back to us with the page URL.

Please write to us by visiting the following Contact us link:

https://authorcentral.amazon.com/gp/help/contact-us

We look forward to seeing you again soon.

Best regards,
Swapna K.
........................................................................................................................

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Thank you.
Amazon.com




To which my reply is:

Dear Swapna K.

I’m afraid this is all a little more difficult than either of us would like it to be.

First of all, I have no idea what kind of screen shot you want me to send you.

As to what we have before us now:

Last night, after throwing things at the wall for quite some time, I went back into my Amazon Author Central Account and added in three titles:  Carousel Tides, Carousel Sun, Carousel Seas, just to see if I could, basically.  I’m very pleased that they are now listed in my account, and that the link to my author page now appears on the catalog page for those three titles.

I can see the sales data for those three legitimate titles, I still cannot see the customer reviews.  Carousel Tides has 56 reviews, dating back to November 2010.  Carousel Sun has 49 reviews, starting in February 2014; Carousel Seas has 49 reviews, starting in February 2015.

Furthermore.

I am the author, with Steve Miller, of twenty-seven additional titles, going back decades, which have all been wiped out of my Author Central Account — I see no reviews and no sales data for ANY of those titles — and none of the catalog pages for those titles are linked to my Amazon Sharon Lee Page.

In addition to that — the three German books that haunt my published book page do not belong to me, I don’t know why they’re there, and I would very much like them to be gone. Forever, if at all possible.

This is not the first time this has happened to my Author Central Account, and to the best of my knowledge, it is not because I Did Something.

Please fix this problem

Thank you.

Sharon Lee

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2 thoughts on “On-going saga Amazon Author Page Error”

  1. I don’t know if this helps, but I went to Amazon and put your name into the search box, and what looks like all the books did come up. However, although Steve still has a clickable author page showing for each of the books on which he is a co-author, your name is there but not clickable at the moment.

    A Devoted Fan of the Liaden Universe

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